Dependable Strata aims to provide the best customer service at areasonable cost. We respond and action quickly because we manage fewer buildings than most Strata companies. Our small team consists of selected individuals driven to deliver results.

1. We are problem solvers – we think of practical solutions to keep your costs down.
2. We have a CAN DO attitude – we are constantly educating ourselves and thinking of ways to improve our service to you.
3. We are educators – we strive to educate owners with quality information.
4. We are hands-on to be familiar with your building from the inside out.
5. We pick up your calls and get back to you if we miss them.
6. We remain small and boutique so we are available for you.
7. We have a highly motivated and caring team.
8. We provide our mobile numbers so we can answer your phone calls.
9. We have a team of professional and qualified contractors.
10. Transparent information handling - all information is stored in the cloud for you to access 24/7

We provide regular financial reportsas desired on a monthly, quarterly, or half yearly basis. We can customize this based on your needs. Each owner can also access Financial Statements 24/7 on the web portal. Strata Committees has higher access levels to financial documents on the web portal.

Each owner can request for access to the web portal. This provides information on:
- Owner’s details which can be updated
- Levy payment history
- Financial Statement of the Strata Plan
- Insurance details
- Strata Committee higher level access

We utilize Strata Master Online Portal & Strata Vault for you to access 24/7 so you can see what is happening in the background.

We provide online access to Strata Vault where you can access all documentations related to yourbuilding - such as invoices, reportsand bank statements and etc.

- Administrative tasks
- Processing creditor invoices
- All emails and phone calls
- Arranging contractors forquotes and arranging simple general repairs and maintenance
- Arranging Annual General Meeting and thesubsequent StrataCommittee Meeting
- Issue quarterly levy noticesvia email
- All SMS charges
- All insurance claims andrenewals
- Quarterly/Six monthlyfinancial reports to thecommittee
- 24/7 access to our onlineportal to view your strataplans’ details and reports.
- All data entry costs

Disbursements are the costs of carrying out the corporations business, these include items such as:
- Photocopying
- Paper
- Printing
- Copying
- Envelopes
- Postage
- Purchase and creation of files
- Local Document Storage
- IT and software costs

Many of the items covered by disbursements are not seen by unit owners as they involve sending remittance notices to contractors or work behind the scenes such as file creation and document storage inline with legal requirements and time frames.

- Extra meetings
- Involvement in tribunal and court proceedings (hourly charge)
- Project managing defect andother major building repair work (hourly charge)
- Providing customized Financial reporting on regular basis
- Postage –Email communication will prevent postage costs (no additional cost if it is included in disbursements)
- See Schedule A2 and Schedule D for additional charges for further details.

No. It takes time to take over buildings from another agency - data entry, transferring finance and accounting details, checking various compliance status, and etc. However, we do not charge any fee as a gesture of goodwill.

We use Macquarie Bank for Trust Account for each Strata Plan. We ensure the account is reconciled each month and each transaction accounted for. Any owner is able to review the Financial Statements through our web portal.

As part of the new legislation, 3 insurance quotes are required. This will be passed onto the Committee for review prior to renewal. Any incidents that are claimable will be passed onto the insurer for review. Committee may wish to review these claims.

- Any lot owner or resident can contact us after hours for an emergency.
- Once contacted for repairs or maintenance, we will first determine whether it is the owner’s responsibility or the Owners Corporation’s responsibility.
- If the repair is urgent due to health or safety reasons, we will issue a work order immediately.
- If it is not deemed urgent and the cost is above the authority, we will obtain authorization from the Committee for quotes and let the Strata Committee decide. We will allow 48 hours for a decision to be made.
- Scheduled maintenance work may be carried out for certain items (e.g., fire monitoring, pest control, lawn, and cleaning services).
- For major repairs, the decision to carry them out will require a special resolution, and a special levy may be raised. Quotes will be required before any work can be carried out.
- If the building manager is present, we will liaise with the building manager for repairs and maintenance.

Preparation and attendance of the Annual General Meeting and subsequent Strata Committee meetings are included in your quote. Additional General Meetings or Strata Committee meetings will incur an additional cost.

We have a number of trustworthy professional contractors we use.

We use them not because we receive a commission, but because they provide quality service at a reasonable cost. However, if you would like to use someone else, we are happy to engage your preferred contractors. Please ensure that they are licensed and have public liability and professional indemnity insurance.

We do not receive any commissions from our contractors.

- Levies are based on the budget for repairs and maintenance of your building. This includes insurance for the building, cleaning, gardening, lift maintenance, water, electricity, and other building works.
- We issue quarterly levy notices 4-6 weeks in advance for the next quarter. This is included in the standard management fee.
- Payments can be made via BPay, at the Australian Post Office (card payments), or via credit card through the DEFT system online (surcharge may apply).
- We aim to avoid charging interest for 30 days after the due date and are quite lenient towards genuine late payments. However, if no effort of payment is made, we will take appropriate measures for debt recovery to ensure the Owners Corporation's finances remain healthy.

We follow the 5-step By-law Enforcement Guide below. Further details can be provided upon request.
1. Friendly notice
2. Formal Breach Notice
3. Issue "Notice to Comply with a By-law"
4. Apply to the Office of Fair Trading for Mediation
5. Apply for an order at NCAT

Please refer to the agency agreement. Please provide us with regular feedback to improve our service. We pride ourselves on providing the best customer service.