Defect Claim: New Scheme with Burst Water Main (Canterbury)

Dependable Strata managed a major water leak issue in a new building in Canterbury. Through prompt investigation and negotiations with the builder, repairs were completed under warranty, saving the Owners Corporation $70,000 in repair costs.
2024
Architectural Design & Consulting
Canterbury

Problem

Dependable Strata was the appointed Strata Manager of a relatively new building. There was a major water leak from the main. An investigation by Sydney Water concluded that the damaged asset was not the responsibility of Sydney Water but belong to the Owners Corporation.

Action

Dependable Strata promptly carried out an investigation and identified the issue and obtained a quote for major repairs which amounted to an excess of ~$70,000. At the same time, Dependable Strata negotiated with the builder/developer to have the repairs carried out under statutory warranty.

No items found.

Outcome

Dependable Strata successfully negotiated, and the builder carried out the repairs under warranty. This resulted in the Owners Corporation saving $70,000 of their precious funds.

Resolution with McDonald's (Inner West Scheme next to McDonald's)

Dependable Strata addressed residents' complaints about rubbish from a nearby 24-hour McDonald's by sending formal letters. After a meeting with McDonald's management, the company agreed to increase staff patrols, install an additional bin, and set up direct communication with Strata Management.
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Dependable Strata continues to look after its clients with its forward-thinking approach to strata management.